OVERVIEW
Good afternoon
Today7 days30 days
CALLS ANSWERED1720 missed, 38 after hours
BOOKINGS MADE4928% of calls
REVENUE BOOKEDAED 17,180up AED 2,310 on last week
NEW ENQUIRIES CALLED BACK38within 4 minutes on average
Calls and bookingscalls booked
Calling campaignRunning
Enquiry follow-up, October
Maya calls each enquiry, books it and logs the result.
Called62 of 140
Booked18
Call back9
Latest callsrecording, transcript, summary
Call quality
92
Right price quoted 100%
Details confirmed 96%
Booking offered 91%
Callers felt positive in 82% of calls.
Connected
Every call and booking lands in the tools you already use.
CALLS
Every call, logged
Click a row to open the recording and transcript.
| WHEN | CALLER | REASON | OUTCOME | LENGTH | TYPE |
|---|
CAMPAIGNS
Calling campaigns
Upload a list. Maya calls everyone on it and logs what happened.
BOOKINGS
Bookings
Booked by Maya, straight into your calendar.
FOLLOW-UPS
Nothing waiting on someone to remember
Raised automatically when a call needs a human.
REPORTS
This month
Counted from your calls, not from a sample. Download it or have it emailed to you.
CALLS742up 9% on last month
BOOKED20828% of calls
REVENUE BOOKEDAED 71,400up AED 8,100
AFTER HOURS16422% of calls
How things are trackingagainst the targets we agree when you start
When your phone is busiestlast 7 days, darker means busier
Busiest slotMon 11am4 calls
Quietest dayFridayabout a third of a weekday
Worth doingStaff free at 11amfor transfers and call backs
CALL QUALITY
How Maya handled the calls
Every call is scored, not a sample. Anything poor is flagged so it gets fixed.
AVERAGE SCORE92up 4 on last month
CALLS SCORED172every call, automatically
FLAGGED FOR REVIEW1scored under 70
WRONG PRICE OR POLICY0nothing to correct
What Maya did on every callthis month
The list starts from your industry template. We can add your own steps.
Calls to look atlowest score first
How callers sounded
Negative calls that ended positive: 71%.
After every call the transcript is read and checked against the list above. Anything under 70, or a wrong price, is flagged so we can fix the agent and you can hear the call.
INTEGRATIONS
Connected tools
Turned on for you. Nothing to install.